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Explore our comprehensive hub of product information, operation guides, and software versions. All your essential resources, just a click away.
Abundant in Content
Varied in Type
Extensive Coverage
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Explore our extensive library of technical videos, offering in-depth tutorials, step-by-step guides, all in one place.
Visualize and Simplify the Configuration Steps
Short but Refined, Learn Ruijie Products in Your Spare Time
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Explore our rich and dynamic technical community, where knowledge is shared, ideas are exchanged, and expertise flourishes.
Latest Technical Sharing
Quick Response to Your Questions
Interesting Incentive Policy
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Explore tools to make your network maintenance easier.
Save in Time and Maintenance Costs Significantly
Improve Your Network Maintenance Efficiently
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Case Portal
Case Portal integrates tech support, RMA claim and suggestion feedback, helping you report issues, seeking.Multiple Functions Meet Your Diverse Issues and Requests
Highly Available Anytime and Anywhere
Easy to Monitor Your Case from Creation, Updating to Resolution
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Live Chat
RITA(Ruijie Intelligence Technical Assistance) is a cutting-edge solution that leverages AI robot and manual.Multiple Channels to Access Multiple Language Support
Minute-to-Minute Response to Technical Issues
Professional Experts are Always by Your Side
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Hotline
Experience seamless tech support with our complimentary hotline service. Get expert assistance, just a call away!English and Spanish Hotline Service
Get Instant Solutions with Just One Call
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RMA
Ruijie spare part service platform can provide professional and timely spare part service to customer.Simple and Efficient Delivery Process
Customized RMA Solution for Different Business Scenarios
Rich Global Authorized Service Partners Resources
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TrainingWe offer a wide range of training options, from professional certifications, to product certifications, and instructor certifications, supporting customers learn Ruijie technology.Customized Training for Partners
Hierarchical and Tiered Training System
Differentiated Epowerment System for Partners
Get information about training certification and training calendar
Learn technology and get certificates
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Global Service PolicyEvery Ruijie Networks product can enjoy Ruijie's basic warranty service, which includes 9*5 TAC Remote Technical Support, flexible RMA services, comprehensive guidance documents and videos and software support providing standardized basic assurance for our customers' businesses.Check global warranty service policy
Learn More about Warranty Service >
View product lifecycle policy, end-of-sale and end-of-life announcement
Check warranty service and warranty period for your devices
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Premium ServiceA more diverse range of services than basic warranty aiming to meet your needs for network service continuity in the whole liftcycle of products.Mapping to Your Critical Business Requirements
For your Business Critical Network Continuity
Faster Access, Higher Efficiency, Higher Return On Investment（ROI）
