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Others

  • Explore our extensive library of technical videos, offering in-depth tutorials, step-by-step guides, all in one place.

    Visualize and Simplify the Configuration Steps

    Short but Refined, Learn Ruijie Products in Your Spare Time

  • Explore our rich and dynamic technical community, where knowledge is shared, ideas are exchanged, and expertise flourishes.

    Latest Technical Sharing

    Quick Response to Your Questions

    Interesting Incentive Policy

  • Explore tools to make your network maintenance easier.

    Save in Time and Maintenance Costs Significantly

    Improve Your Network Maintenance Efficiently

Tech Support

  • Case Portal
    Case Portal integrates tech support, RMA claim and suggestion feedback, helping you report issues, seeking.

    Multiple Functions Meet Your Diverse Issues and Requests

    Highly Available Anytime and Anywhere

    Easy to Monitor Your Case from Creation, Updating to Resolution

  • Live Chat
    RITA(Ruijie Intelligence Technical Assistance) is a cutting-edge solution that leverages AI robot and manual.

    Multiple Channels to Access Multiple Language Support

    Minute-to-Minute Response to Technical Issues

    Professional Experts are Always by Your Side

  • Hotline
    Experience seamless tech support with our complimentary hotline service. Get expert assistance, just a call away!

    English and Spanish Hotline Service

    Get Instant Solutions with Just One Call

  • RMA
    Ruijie spare part service platform can provide professional and timely spare part service to customer.

    Simple and Efficient Delivery Process

    Customized RMA Solution for Different Business Scenarios

    Rich Global Authorized Service Partners Resources

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